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Salesforce.com was co founded by Mark Benioff to provide customer relationship management (CRM) software delivered entirely over the internet (Cloud computing). Customers would no longer need to purchase servers with infrastructure and install software. All they would need is internet connection and a web browser. Salesforce was founded in 1999. Salesforce started as a CRM company and evolved into much more over time. What is CRM? CRM is a model used to manage organization’s interactions. – Phone calls – Emails – Meeting – Social Media With customers and prospects pertaining to – Sales – Marketing – Support Goals of CRM – Increasing Sales revenue – Increase visibility between departments – Decrease operating costs – Streamline business process CRM is a major component of sales force platform. Following image describes what is Sales force? Above image provides description about Salesforce. Addition to the “CRM” Salesforce provides ability to provide Custom applications and also AppExch...

Salesforce tutorial helps you to understand basic concepts of Salesfroce. Now Salesforce.com is a number one on demand CRM in the market. It runs on the force.com platform, it reduces development cost and we can deliver application in very short time. Salesforce is a cloud computing technology. It is available on cloud, no need install any software and no hardware required. In salesforce.com you can develop our own applications or if you need any application on demand, you can buy from app exchange. App Exchange is a market place to sell our custom applications and to buy applications from app exchange. One of the main advantage of sfdc is upgrading the features three times per year. Every year salesforce provide three releases called winter, Spring and Summer. These releases won’t impact your existing functionality. And salesforce provide many new features with each release. Introduction to Salesforce.com(SFDC) SFDC was officially launched in 1999 with vision of becoming worldwide lea...